SHIPPING AND RETURNS

 

SHIPPING

At OPPOSITE OF USUAL, we strive to offer you a seamless shopping experience. Please take note of the following details regarding our delivery and order policies:

Free Ground Delivery (Domestic Orders):We are pleased to offer complimentary ground delivery for all Domestic Orders.

Order Cancellation:
Once an order has been processed, we cannot guarantee cancellation. However, we will make every effort to accommodate your request.

Shipping Schedule:
Orders are shipped Monday to Friday from our Cailfornia warehouse, with the exception of holidays.
Orders eligible for overnight delivery must be placed before 11 a.m. PST to meet the demand. Orders placed after 11 a.m. PST will ship the next business day. The choice of carrier is made at the discretion of OPPOSITE OF USUAL

Unexpected Delays:
Unforeseen and uncontrollable delays, such as those caused by weather or holidays, will not result in a refund of the express shipping cost.

Order Availability and Volume:
Delivery is contingent on item availability and order volume. Pre-ordered items will be dispatched upon arrival. Please refer to the product page for the intended ship date.

Signature Requirement:
All packages require an adult signature upon delivery. Please ensure that the delivery location is secure.

Please feel free to contact us at CustomerService@oppositeofusual.com if you have any further questions or require additional information. Your satisfaction remains our top priority.

RETURNS

We want to ensure your experience with OPPOSITE OF USUAL is seamless and exceptional. Please take note of our returns policy:

Return Request Timeframe:
Please submit return requests within seven calendar days of delivery. Requests made outside this window will not be eligible.
 
Return Request Process:
Email us at CustomerService@oppositeofusual.com  to request a complimentary shipping label.

Return Condition:
OPPOSITE OF USUAL products must be returned in a new, unused state, in impeccable condition. All protective materials, original box, and delivery package, along with accessories and documents, must be included.

Signs of Wear or Alteration:
We cannot accept returns if the product exhibits signs of wear, or use, or has been altered from its original condition.

Packaging Instructions:
Please securely seal your return, utilizing the original shipping box whenever possible. If unavailable, ensure the return box is well-padded to prevent transit damage.

Drop-off Receipt from FedEx:
Request a drop-off receipt from FedEx as confirmation of your shipment. This is essential for your refund in case of transit issues.

Timely Returns:
Ensure your return reaches us within 7 days of the delivery date to be accepted for a refund. If not, the return will not be processed.

Refund Confirmation:
You will receive an email confirmation once the refund has been issued.

Please don't hesitate to reach out to us at CustomerService@oppositeofusual.com  for any questions or concerns. Your satisfaction remains our top priority.